Insurance laws differ with regard to first and third party claims, so it is important that you understand your rights and duties in both cases. In a first party claim, you have a direct contract that requires your insurance company to fulfill all the conditions stated in your policy. In a third party claim, you do not have a direct contract with the insurance company and their primary obligation is to their own policyholder.
To get started with a claim for a damaged, lost, or delayed shipment. you can get information on your policy, file a claim online, schedule an inspection (if applicable), and receive up-to-date claim information.